I have been a subscriber to Newsweek for over three years and haven’t had the need to call customer service asking why I haven’t received a particular issue… until this week!
I live in Provo, Utah, though my Newsweek subscription is delivered to my PO Box in Orem. I can’t recall a time it was delivered on a day other than Wednesday or Thursday. So, after checking my box on Thursday and then again Friday, I decided to question one of the postal workers. He informed me that the Newsweeks were late this week, and he himself placed them in the boxes earlier that morning (Friday). Not only was it odd that I hadn’t received my own copy, but also it seemed very strange that the magazine was late in general.
My next course of action was my phone call to Newsweek. After making it through the phone system, I explained the situation to the representative on the line. She was quick to offer a solution. I could receive another copy free of charge, but it would take three weeks to arrive. As my options were slim (and remembering back when Mormons were on the cover of Time causing it to be unavailable everywhere I turned), I decided to accept the offer.
But I couldn’t help myself; I had to ask: "Don’t you think it a strange coincidence that the one time I don’t receive my Newsweek in three years here in Utah is also the time Mormons happen to be on the cover?"
She replied quickly without hesitation and explained that this wasn’t the first call of this type. Apparently many others in Utah are missing their copies. She assured me that "Newsweek is trying to see if there is a pattern" and that the whole thing is "under investigation." She also explained that the new copy being sent to me would be sealed in a brown envelope.